Skip to Content

Motlie Mall – Terms & Conditions + Payment Policy


Welcome to Motlie Mall (“Motlie Mall”, “we”, “us”, “our”).

These Terms & Conditions and Payment Policy (“Terms”) govern your use of the Motlie Mall website, mobile app, and all related services (collectively, the “Platform”), including browsing, purchasing, creating an account, and making payments.

By accessing or using Motlie Mall, you agree to these Terms. If you do not agree, please stop using the Platform immediately.

1. Use of the Platform

1.1 Eligibility

You must be at least the legal age of majority in your jurisdiction to use Motlie Mall or make purchases.

1.2 Account Responsibility

  • You are responsible for all activity under your account.

  • Keep your login details secure and confidential.

  • Notify us immediately of unauthorized access or suspicious activity.

1.3 Prohibited Activities

Users may not:

  • Engage in fraud, abuse, or illegal activities

  • Manipulate prices, reviews, or transactions

  • Upload harmful or malicious content

  • Interfere with platform functionality

Motlie Mall reserves the right to suspend accounts violating these rules.

2. Product Information & Availability

  • Product descriptions, images, and specifications are provided to the best of our ability but may contain minor inaccuracies.

  • Product availability is not guaranteed and may change without notice.

  • Colors, sizes, and appearance may vary due to screen differences or manufacturer updates.

3. Order Placement & Acceptance

3.1 Order Process

An order is placed when you complete checkout and submit payment.

3.2 Order Acceptance

Motlie Mall may accept or decline orders at its sole discretion. Examples of reasons for cancellation include:

  • Payment not successfully processed

  • Incorrect pricing or listing errors

  • Product out of stock

  • Suspected fraud or unusual activity

If an order is canceled, any collected payment will be refunded.

4. Pricing, Fees & Taxes

  • All prices are shown in the applicable local currency.

  • Prices may change at any time without notice.

  • Taxes, duties, processing fees, and shipping charges may apply depending on your region.

If a price is incorrect due to a system or human error, Motlie Mall reserves the right to cancel the affected order and issue a refund.

5. Payment Policy

5.1 Accepted Payment Methods

Motlie Mall may accept:

  • Credit/Debit cards (Visa, Mastercard, etc.)

  • Mobile money or digital wallets

  • Bank transfer

  • Third-party payment gateways

    Payment methods may vary by region.

5.2 Secure Payment Processing

  • All payments are processed through secure, PCI-DSS compliant payment providers.

  • Motlie Mall does not store your full card details.

  • By making a payment, you authorize us and our payment partners to charge the applicable amount.

5.3 Payment Verification

We may require identity verification or additional documents to prevent fraud.

Orders may be delayed or canceled if verification is incomplete or suspicious.

6. Refunds, Returns & Cancellations

Refunds are handled under Motlie Mall’s Refund & Return Policy.

Key conditions:

6.1 Refund Eligibility

  • Products may be refundable depending on seller rules and item condition.

  • Certain items (e.g., perishable goods, digital products) may be non-refundable.

6.2 Non-Refundable Amounts

In some cases, the following may not be refundable:

  • Shipping fees

  • Transaction/processing fees

  • Handling charges

6.3 Order Cancellation

Users may request cancellation before order processing begins (if applicable).

Motlie Mall reserves the right to cancel orders due to:

  • Payment issues

  • Stock unavailability

  • Policy violations

7. Chargebacks & Payment Disputes

Before filing a chargeback, you agree to contact Motlie Mall to attempt resolution.

Fraudulent or abusive chargebacks may result in:

  • Account suspension

  • Legal action

  • Recovery of costs and fees

8. Shipping, Delivery & Risk of Loss

  • Delivery times are estimates and may vary.

  • Risk of damage or loss passes to the customer upon delivery to the shipping carrier, unless local laws state otherwise.

  • Incorrect shipping details provided by the user may cause delays or extra charges.

9. Marketplace Seller Policies (If Applicable)

If third-party sellers operate on Motlie Mall:

  • Payments may be collected on behalf of sellers.

  • Seller-specific policies may apply to delivery, refunds, and warranties.

  • Motlie Mall is not responsible for seller behavior unless explicitly stated.

10. Intellectual Property

All content on Motlie Mall—including logos, images, text, and designs—is owned by or licensed to Motlie Mall. Users may not copy, distribute, or reproduce any content without written permission.

11. Limitation of Liability

Motlie Mall is not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses resulting from incorrect payment information

  • Delays or failures caused by third-party payment processors or carriers

  • Unauthorized access due to user negligence

Total liability for any claim is limited to the amount you paid for the specific order.

12. Changes to These Terms

Motlie Mall may update these Terms at any time. Updates take effect once posted.

Continued use of the Platform means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of India.

Any disputes will be handled exclusively by the courts of that jurisdiction.

14. Contact Information

For any questions, payment issues, or support:

Email: tomotliemall@gmail.com

Phone: +91 8999 36 56 57

Support Form/Help Center: support@hexaoctane.in